{"id":12,"date":"2005-11-22T07:09:36","date_gmt":"2005-11-22T15:09:36","guid":{"rendered":"http:\/\/www.thechunk.com\/blog\/archive\/mchost-sucks\/"},"modified":"2005-11-22T07:09:36","modified_gmt":"2005-11-22T15:09:36","slug":"mchost-sucks","status":"publish","type":"post","link":"https:\/\/thechunk.com\/blog\/archive\/mchost-sucks\/","title":{"rendered":"MCHost Sucks"},"content":{"rendered":"

MC Host<\/a>, my current web hosting company, has the worst customer service on the planet. I’ve had multiple problems with them over the past couple of years and my irritation with them has just about pushed me past the pain of moving 5-10 sites to another host. I’ve been having billing problems with them on and off for the past couple of years and the most recent problem has dragged on now for three months.<\/p>\n

But don’t take my word for it, here’s the exchange I’ve been having with them for the last 6 months courtesy of their own “support” desk. I’d read it again, but I’ll start crying. The only edits are to remove transaction numbers, credit card numbers or other sensitive info. Enjoy.<\/p>\n\n\n\n\n
Ticket Details<\/span><\/td>\n <\/td>\n<\/tr>\n
\n\n\n\n\n\n\n\n\n\n\n
Billing Problems<\/span><\/td>\n<\/tr>\n
<\/td>\n<\/tr>\n
ID:<\/b><\/td>\n<\/td>\nFQU-xxxxx-xxx<\/td>\n<\/tr>\n
Status:<\/b><\/td>\n<\/td>\ncustomer-reply<\/td>\n<\/tr>\n
Priority:<\/b><\/td>\n<\/td>\nunassigned<\/td>\n<\/tr>\n
Opened:<\/b><\/td>\n<\/td>\nMon Jun 6 2005 09:53AM<\/td>\n<\/tr>\n
Last Msg:<\/b><\/td>\n<\/td>\nMon Nov 21 2005 08:42PM<\/td>\n<\/tr>\n
Due:<\/b><\/td>\n<\/td>\nTue Nov 22 2005 08:43AM<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Jun 6 2005 09:52AM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tIP: 216.201.187.82<\/p>\n

I’ve been billed 3 times since 4\/2\/2005. There should only be 1 charge
\nin that time period. My current credit card statement has three monthly
\ncharges from MC Host.<\/p>\n

Here’s the charges:<\/p>\n

05\/25\/2005\t05\/26\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

05\/11\/2005\t05\/12\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

04\/29\/2005\t05\/01\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

Please credit back two of the charges. There should only be one charge
\nfor May. Just for history, the two prior charges for April and March
\nare here and are correct.<\/p>\n

04\/02\/2005\t04\/05\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

03\/10\/2005\t03\/11\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

This is the third time in the past two years that MC Host charged me an
\nextra monthly fee. Please respond and credit the charges this week. If
\nI do not hear back from you this week, I’ll dispute the charges.<\/p>\n

\n===[ Support Category]===
\nCategory: Billing Issues <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Jun 6 2005 12:23PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tTim,<\/p>\n

are all these charges on the same credit card? If yes, please let us
\nknow the first four and last four digits and i’ll assign the issue to
\nour billing department for you who will refund the transaction for you.<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).<\/p>\n

<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Jun 6 2005 01:52PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tYes, all of these are on the same credit card. The first four digits are xxxx and the last four digits are xxxx.<\/p>\n

<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Jun 7 2005 11:05AM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tAssigning ticket to billing department for update.<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Fri Jun 10 2005 04:46AM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tWe’ve looked up the transactions for you and refunded the two charges below:<\/p>\n

25\/05\/05 09:09AM
\n29\/04\/05 07:46AM<\/p>\n

Our sincere apologies for the inconvenience caused, we’ll ensure that this doesn’t happen again.<\/p>\n

Best Regards,
\nMCHost Customer Service<\/p>\n

(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Thu Jun 23 2005 01:35PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tThank you for refunding the extra charges, but it appears that I’m still being double-charged each month.<\/p>\n

For June, there are now two charges:<\/p>\n

06\/05\/2005\t06\/07\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

06\/21\/2005\t06\/22\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

So, not only do you need to credit back one of the charges for June,
\nyou also need to fix whatever is going in your system that’s causing me
\nto be billed twice a month instead of once a month or I’ll be writing
\nthis same e-mail again next month.<\/p>\n

Whatever is going wrong appears to have started in April, happened
\nagain in May and now again in June. It looks like March was the last
\nmonth where I was only charged once. You’ve got the whole history in
\nthis support thread starting with my first request on June 6th.<\/p>\n

Please let me know the status of the credit and that you’ve fixed it so that this will not happen again.<\/p>\n

Thanks.<\/p>\n

<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Fri Jun 24 2005 01:57AM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tJust
\nto keep you updated, the ticket is assigned to our billing department
\nwho will take care of this in the morning when they’re in. They will
\nthen look up the transactions for you and refund any incorrect charges
\nto resolve the issue to your satisfaction. Our apologies for the
\ninconvenience caused and we appreciate your patience.<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Fri Jul 1 2005 10:34AM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tWe have refunded this for you, please see our merchant refund confirmation attached below for your bank:<\/p>\n

Transaction Type: Refund\t
\nResult: \tApproved
\nOrder ID:\tmvt1935477319
\nReference Number:\t660448550015430010<\/p>\n

Response Code:\t027 \tISO Code:\t01
\nAuthorization Code:\t000000
\nMessage:\tAPPROVED * =
\nTransaction Time:\t10:33:16 \tTransaction Date:\t2005-07-01
\nAmount: \t35.00<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).<\/p>\n

<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Fri Aug 26 2005 11:23AM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tSigh.<\/p>\n

Here we go again. It looks like we made it through July with only one
\ncharge, but I’ve now been charged twice in August. This is now the
\nthird time in the last six months that I’ve had to contact MC Host
\nabout excessive monthly billing.<\/p>\n

Here are the charges:<\/p>\n

08\/02\/2005\t08\/03\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

08\/22\/2005\t08\/23\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

I don’t think it’s too much to ask to get you to fix this. I’d like and I think I deserve an explanation. <\/p>\n

Do you not have any control over how your billing is conducted. Why
\ndoes this keep happening despite my complaints? Aren’t you getting
\ntired of correcting these? I know I’m getting tired of having to watch
\nfor them and point them out.<\/p>\n

I’ve got several sites hosted with you and have been a loyal customer
\nfor many years. Moving those sites to another hosting provider would be
\na major hassle for me that I’d like to avoid, but if you can’t stop the
\nextra billing I may be forced to look elsewhere.<\/p>\n

Please credit my card back a single month and provide an explanation as
\nto why this keeps happening. I personal response from Marc would be
\nnice.<\/p>\n

Thanks,<\/p>\n

Tim<\/p>\n

\n<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Sat Aug 27 2005 12:55PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tThe
\nticket is assigned to our billing department and they will get back to
\nyou as soon as possible. Please be aware that billing is only open 9AM
\nto 5PM Monday through Friday.<\/p>\n

Best Regards,<\/p>\n

MCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Aug 30 2005 01:13PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tIt
\nappears the incorrect transactions have been refunded by billing
\nalready. We’ll leave the ticket open for a follow-up including refund
\ncodes for your card institution.<\/p>\n

Best Regards,<\/p>\n

MCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Sep 5 2005 12:15PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tNo, it has not been refunded.<\/p>\n

My credit card still shows the two charges in August and I’ve already
\ngot one for September. I’m willing to guess that I’ll have another one
\nin September in about two weeks.<\/p>\n

Once again, I’ve been charged twice in August:<\/p>\n

08\/02\/2005 08\/03\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

08\/22\/2005 08\/23\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

One of those should be refunded and it has not been refunded yet.<\/p>\n

I’ve now already been charged for September according to my credit card statement:<\/p>\n

09\/01\/2005\t09\/02\/2005\tSale\tMCHOST (Services and Merchandise)\t\t$35.00<\/p>\n

If you don’t fix this billing problem before Sept. 22nd, you’ll be refunding another service fee.<\/p>\n

Also, the last response was unsatisfactory. I want an explanation as to
\nwhy this keeps happening and what will be done to ensure that it
\ndoesn’t happen again.<\/p>\n

\n<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Wed Sep 7 2005 01:29PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tIt
\ndoes appear they were already refunded, however they make take up to
\n7-10 days to show up on your card statements. We’ll leave the ticket
\nopen for our billing department.<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Sep 13 2005 10:08AM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tToday,
\nSept. 13, is 10 business days since the response on Aug. 30 that this
\nextra charge had been refunded and I still do not see anything on my
\ncredit card account indicating a refund. It’s possible that the refund
\nwill show up today, but I’m understandably skeptical. The last refund
\nposted to the account is the one mentioned in this thread by the
\nbilling department on July 1. <\/p>\n

I also still do not have any assurances from anyone at MC Host that I
\nwill not be double-charged again in a week or so for September.<\/p>\n

\n<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Sep 19 2005 10:18PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tTim,<\/p>\n

we haven’t heard back from you regarding this, can you please confirm if the refund has posted already?<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Sep 20 2005 03:17PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n

\t\t\tNo. it hasn’t posted. I just checked. I’ve still got two charges for August. <\/p>\n

So far, I’ve only got one for September, but I wouldn’t be shocked if another one appears before the end of the week.<\/p>\n

You can be assured that you’ll hear from me if it does.<\/p>\n

I’d also like to point out that, even though you’re responding, you’ve
\nstill never explained why I continue to be double-charged.<\/p>\n

\n<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Sep 20 2005 07:52PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tThe
\nticket is assigned to our billing department and they will get back to
\nyou as soon as possible. Please be aware that billing is only open 9AM
\nto 5PM Monday through Friday.<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Sep 26 2005 11:20AM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tIt’s
\nbeen almost a week now. I still don’t see a refund for that one extra
\nmonth, although thankfully I haven’t yet seen a second charge this
\nmonth.<\/p>\n

What’s the status on this?<\/p>\n

\n<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Sep 26 2005 01:36PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tWe
\nhave just confirmed with our merchant bank, the refund has indeed been
\nsent out and deducted from our bank account and it should post to yours
\nwithin 7-10 business days of the above refund date.<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Fri Oct 14 2005 09:45AM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tOk.
\nIt’s now October 14th. Even if you meant 7-10 business days from your
\nlast repy, September 26th, I should’ve seen this refund by now. It
\nshould’ve appeared by Monday at the latest and it’s now Friday. <\/p>\n

I still do not see it.<\/p>\n

<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Sat Oct 15 2005 12:50PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tTim,<\/p>\n

regarding the refund that was previously refunded to you, how long did that take to post to your account?<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Sat Oct 15 2005 03:04PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tThey
\nshowed up on my account the day that they were posted here. So, the two
\nrefunds on 6\/10 that you mention in this support ticket show posted on
\n6\/10. The single refund you mention on 7\/1 was posted to my account on
\n7\/1. I still do not see the refund for the last double-charge in August.<\/p>\n

This is the only time you haven’t posted the transaction information
\nwhen you notified me of the refund. Note on the 7\/1 refund that you
\ngave me reference numbers and dates. I’ve got nothing like that for
\nthis last one and it still hasn’t appeared as of today.<\/p>\n

\n<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Oct 25 2005 06:25AM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tTim,<\/p>\n

the refunds do indeed show as issued on our end and have been deducted
\nfrom our merchant account, as previously stated. Do you have a contact
\nnumber of your banking branch where we may contact them with the refund
\nnumbers for them to try and capture them this way?<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).<\/p>\n

<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Oct 25 2005 08:10PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tOk. Let’s be sure we’re all talking about the same thing here.<\/p>\n

Here’s the history according to my bank records and the past history of this thread.<\/p>\n

I was double-charged in April and May.<\/p>\n

05\/25\/2005 05\/26\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

05\/11\/2005 05\/12\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

04\/29\/2005 05\/01\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

04\/02\/2005 04\/05\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

You credited back one charge each in April in May and responded on 6\/10 that you had done so. Here they are on my statement:<\/p>\n

06\/10 MCHOST KELOWNA BC -35.00
\n06\/10 MCHOST KELOWNA BC -35.00<\/p>\n

At this point we’re ok. All has been refunded. <\/p>\n

But then I was double-charged in June and notified you on 6\/23.<\/p>\n

06\/05\/2005 06\/07\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

06\/21\/2005 06\/22\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

You replied on 7\/01 that the extra charge in June had been refunded and it appeared on my statement.<\/p>\n

07\/01 MCHOST KELOWNA BC -35.00<\/p>\n

Now, at this point again, the account is in balance and we’re square.<\/p>\n

I notified you on August 26th that I had yet again been double-charged in August.<\/p>\n

08\/02\/2005 08\/03\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

08\/22\/2005 08\/23\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

Someone responded 4 days later saying that the charge appeared to
\nalready have been refunded without my intervention. This seems odd,
\nsince I’ve had to contact you first for every time in the past and
\nevery time in the past you’ve posted information about the refund.
\nWe’ve now had 5 exchanges, each with you assuring me that the charge in
\nAugust had been refunded and each time my assurance that I see
\nnothing of the sort.<\/p>\n

Since the refunds have worked without too much trouble in the past, I’m left to believe that:<\/p>\n

1) you’re confused and referring to the old refunds that occurred prior to August. <\/p>\n

2) you’re looking at a refund sometime in August in your records, but your merchant account never refunded the money<\/p>\n

All I know is that I do not have the money. I have no reason to
\nmistrust my credit card company and I have every reason to mistrust the
\ninformation that you’re giving me.<\/p>\n

Do you have refunds dated other than 6\/10 and 7\/1 in the last 6 months?
\nIf so, what are the dates and transactions? There should only be 1 and
\nI’d think it would have to be after 8\/22.<\/p>\n

If you’re looking at a refund from August or September, kindly send me
\nthe date and any other transaction information. You’ve done it in the
\npast, simply look at this thread.<\/p>\n

I really think I deserve some compensation after this ordeal. How about
\na month free? I’d really like to avoid moving all of my sites to a new
\nhosting company, but this debacle and your past record are really
\nforcing me to consider it.<\/p>\n

<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Thu Nov 3 2005 01:21PM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tThe
\nticket is assigned to our billing department and they will get back to
\nyou as soon as possible. Please be aware that billing is only open 9AM
\nto 5PM Monday through Friday.<\/p>\n

Best Regards,<\/p>\n

MCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Nov 14 2005 01:46PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tThree weeks now since the last correspondence from the billing department and I responded the same day. Nothing. <\/p>\n

What horrible service. And the status of this ticket is marked as
\nresolved? It’s not resolved. I’ve responded in a timely manner and
\nclearly stated the problem and the solution with all supporting
\ninformation. You’ve known about this billing problem since Aug. 26th
\nwhen I first notified you and still I haven’t seen a refund. It’s been
\nnearly three months. Really, this is just ridiculous.<\/p>\n

<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Nov 15 2005 11:32AM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tTim,<\/p>\n

our apologies, there are too many different responses\/transaction dates
\nposted in this ticket to get a clear picture, which ones are the
\nrefunds you’ve received and which ones not?<\/p>\n

Best Regards,<\/p>\n

MCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Tue Nov 15 2005 08:49PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\t*Smacks forehead in disbelief*<\/p>\n

I’ll repost part of what I posted on Oct 25th:<\/p>\n

I notified you on August 26th that I had been double-charged in August.<\/p>\n

Here are the two charges according to my credit card company:<\/p>\n

08\/02\/2005 08\/03\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

08\/22\/2005 08\/23\/2005 Sale MCHOST (Services and Merchandise) $35.00<\/p>\n

Someone responded 4 days later (Aug. 30th) saying that the charge
\nappeared to already have been refunded without my intervention. Odd,
\nsince I’ve always had to contact MCHost first when there’s a
\ndouble-charge.<\/p>\n

We’ve now had at least 5 exchanges, each with someone assuring me that
\nthe charge in August had been refunded and each time my assurance that
\nI see nothing of the sort on my statement.<\/p>\n

All I know is that I do not have the money. I have no reason to
\nmistrust my credit card company and I have every reason to mistrust the
\ninformation that I’ve gotten from MCHost.<\/p>\n

Do you have refunds to my account dated other than 6\/10 and 7\/1 in the
\nlast 6 months? If so, what are the dates and transactions? There should
\nonly be 1 and I’d think it would have to be after 8\/22. If not, then
\nyou never refunded the double-charge in August and you need to do it
\nimmediately.<\/p>\n

\n<\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Nov 21 2005 10:27AM by support@mchost.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tWe show a total of 4 refunds having been issued to your card, how many of these did you receive?<\/p>\n

Best Regards,
\nMCHost Customer Service
\n(Note: To update this ticket, please log into your Account Manager).
\n <\/span>\n\t\t<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n\n\n\n\n
Mon Nov 21 2005 08:42PM by xxxxxxxxx@xxxxxx.rr.com<\/span><\/td>\n<\/tr>\n
\n\t\t\tMy reply on October 25th gave you the transaction information from my credit card. Here it is again.<\/p>\n

I only show three credits over the last 6 months:<\/p>\n

06\/10 MCHOST KELOWNA BC -35.00
\n06\/10 MCHOST KELOWNA BC -35.00
\n07\/01 MCHOST KELOWNA BC -35.00<\/p>\n

If the fourth refund you’re referring to is after August 22nd of this
\nyear, then I never received that one for some reason and you need to
\ninvestigate why. I have just checked all statements for the past 6
\nmonths and current activity on the card and have still never received
\nthe one month credit I began requesting on August 26th.<\/p>\n

<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

MC Host, my current web hosting company, has the worst customer service on the planet. I’ve had multiple problems with them over the past couple of years and my irritation with them has just about pushed me past the pain of moving 5-10 sites to another host. I’ve been having billing problems with them on […]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3],"tags":[],"class_list":["post-12","post","type-post","status-publish","format-standard","hentry","category-geek","category-3-id","post-seq-1","post-parity-odd","meta-position-corners","fix"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3fonJ-c","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/posts\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":0,"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/posts\/12\/revisions"}],"wp:attachment":[{"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/media?parent=12"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/categories?post=12"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thechunk.com\/blog\/wp-json\/wp\/v2\/tags?post=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}