MCHost Sucks

I’ve been billed 3 times since 4/2/2005. There should only be 1 charge
in that time period. My current credit card statement has three monthly
charges from MC Host.

Here’s the charges:

05/25/2005 05/26/2005 Sale MCHOST (Services and Merchandise) $35.00

05/11/2005 05/12/2005 Sale MCHOST (Services and Merchandise) $35.00

04/29/2005 05/01/2005 Sale MCHOST (Services and Merchandise) $35.00

Please credit back two of the charges. There should only be one charge
for May. Just for history, the two prior charges for April and March
are here and are correct.

04/02/2005 04/05/2005 Sale MCHOST (Services and Merchandise) $35.00

03/10/2005 03/11/2005 Sale MCHOST (Services and Merchandise) $35.00

This is the third time in the past two years that MC Host charged me an
extra monthly fee. Please respond and credit the charges this week. If
I do not hear back from you this week, I’ll dispute the charges.

===[ Support Category]===
Category: Billing Issues

are all these charges on the same credit card? If yes, please let us
know the first four and last four digits and i’ll assign the issue to
our billing department for you who will refund the transaction for you.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

25/05/05 09:09AM
29/04/05 07:46AM

Our sincere apologies for the inconvenience caused, we’ll ensure that this doesn’t happen again.

Best Regards,
MCHost Customer Service

(Note: To update this ticket, please log into your Account Manager).

For June, there are now two charges:

06/05/2005 06/07/2005 Sale MCHOST (Services and Merchandise) $35.00

06/21/2005 06/22/2005 Sale MCHOST (Services and Merchandise) $35.00

So, not only do you need to credit back one of the charges for June,
you also need to fix whatever is going in your system that’s causing me
to be billed twice a month instead of once a month or I’ll be writing
this same e-mail again next month.

Whatever is going wrong appears to have started in April, happened
again in May and now again in June. It looks like March was the last
month where I was only charged once. You’ve got the whole history in
this support thread starting with my first request on June 6th.

Please let me know the status of the credit and that you’ve fixed it so that this will not happen again.

Thanks.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Transaction Type: Refund
Result: Approved
Order ID: mvt1935477319
Reference Number: 660448550015430010

Response Code: 027 ISO Code: 01
Authorization Code: 000000
Message: APPROVED * =
Transaction Time: 10:33:16 Transaction Date: 2005-07-01
Amount: 35.00

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Here we go again. It looks like we made it through July with only one
charge, but I’ve now been charged twice in August. This is now the
third time in the last six months that I’ve had to contact MC Host
about excessive monthly billing.

Here are the charges:

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

I don’t think it’s too much to ask to get you to fix this. I’d like and I think I deserve an explanation.

Do you not have any control over how your billing is conducted. Why
does this keep happening despite my complaints? Aren’t you getting
tired of correcting these? I know I’m getting tired of having to watch
for them and point them out.

I’ve got several sites hosted with you and have been a loyal customer
for many years. Moving those sites to another hosting provider would be
a major hassle for me that I’d like to avoid, but if you can’t stop the
extra billing I may be forced to look elsewhere.

Please credit my card back a single month and provide an explanation as
to why this keeps happening. I personal response from Marc would be
nice.

Thanks,

Tim

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

My credit card still shows the two charges in August and I’ve already
got one for September. I’m willing to guess that I’ll have another one
in September in about two weeks.

Once again, I’ve been charged twice in August:

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

One of those should be refunded and it has not been refunded yet.

I’ve now already been charged for September according to my credit card statement:

09/01/2005 09/02/2005 Sale MCHOST (Services and Merchandise) $35.00

If you don’t fix this billing problem before Sept. 22nd, you’ll be refunding another service fee.

Also, the last response was unsatisfactory. I want an explanation as to
why this keeps happening and what will be done to ensure that it
doesn’t happen again.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

I also still do not have any assurances from anyone at MC Host that I
will not be double-charged again in a week or so for September.

we haven’t heard back from you regarding this, can you please confirm if the refund has posted already?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

What’s the status on this?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

I still do not see it.

regarding the refund that was previously refunded to you, how long did that take to post to your account?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

This is the only time you haven’t posted the transaction information
when you notified me of the refund. Note on the 7/1 refund that you
gave me reference numbers and dates. I’ve got nothing like that for
this last one and it still hasn’t appeared as of today.

the refunds do indeed show as issued on our end and have been deducted
from our merchant account, as previously stated. Do you have a contact
number of your banking branch where we may contact them with the refund
numbers for them to try and capture them this way?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Here’s the history according to my bank records and the past history of this thread.

I was double-charged in April and May.

05/25/2005 05/26/2005 Sale MCHOST (Services and Merchandise) $35.00

05/11/2005 05/12/2005 Sale MCHOST (Services and Merchandise) $35.00

04/29/2005 05/01/2005 Sale MCHOST (Services and Merchandise) $35.00

04/02/2005 04/05/2005 Sale MCHOST (Services and Merchandise) $35.00

You credited back one charge each in April in May and responded on 6/10 that you had done so. Here they are on my statement:

06/10 MCHOST KELOWNA BC -35.00
06/10 MCHOST KELOWNA BC -35.00

At this point we’re ok. All has been refunded.

But then I was double-charged in June and notified you on 6/23.

06/05/2005 06/07/2005 Sale MCHOST (Services and Merchandise) $35.00

06/21/2005 06/22/2005 Sale MCHOST (Services and Merchandise) $35.00

You replied on 7/01 that the extra charge in June had been refunded and it appeared on my statement.

07/01 MCHOST KELOWNA BC -35.00

Now, at this point again, the account is in balance and we’re square.

I notified you on August 26th that I had yet again been double-charged in August.

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

Someone responded 4 days later saying that the charge appeared to
already have been refunded without my intervention. This seems odd,
since I’ve had to contact you first for every time in the past and
every time in the past you’ve posted information about the refund.
We’ve now had 5 exchanges, each with you assuring me that the charge in
August had been refunded and each time my assurance that I see
nothing of the sort.

Since the refunds have worked without too much trouble in the past, I’m left to believe that:

1) you’re confused and referring to the old refunds that occurred prior to August.

2) you’re looking at a refund sometime in August in your records, but your merchant account never refunded the money

All I know is that I do not have the money. I have no reason to
mistrust my credit card company and I have every reason to mistrust the
information that you’re giving me.

Do you have refunds dated other than 6/10 and 7/1 in the last 6 months?
If so, what are the dates and transactions? There should only be 1 and
I’d think it would have to be after 8/22.

If you’re looking at a refund from August or September, kindly send me
the date and any other transaction information. You’ve done it in the
past, simply look at this thread.

I really think I deserve some compensation after this ordeal. How about
a month free? I’d really like to avoid moving all of my sites to a new
hosting company, but this debacle and your past record are really
forcing me to consider it.

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

What horrible service. And the status of this ticket is marked as
resolved? It’s not resolved. I’ve responded in a timely manner and
clearly stated the problem and the solution with all supporting
information. You’ve known about this billing problem since Aug. 26th
when I first notified you and still I haven’t seen a refund. It’s been
nearly three months. Really, this is just ridiculous.

our apologies, there are too many different responses/transaction dates
posted in this ticket to get a clear picture, which ones are the
refunds you’ve received and which ones not?

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

I’ll repost part of what I posted on Oct 25th:

I notified you on August 26th that I had been double-charged in August.

Here are the two charges according to my credit card company:

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

Someone responded 4 days later (Aug. 30th) saying that the charge
appeared to already have been refunded without my intervention. Odd,
since I’ve always had to contact MCHost first when there’s a
double-charge.

We’ve now had at least 5 exchanges, each with someone assuring me that
the charge in August had been refunded and each time my assurance that
I see nothing of the sort on my statement.

All I know is that I do not have the money. I have no reason to
mistrust my credit card company and I have every reason to mistrust the
information that I’ve gotten from MCHost.

Do you have refunds to my account dated other than 6/10 and 7/1 in the
last 6 months? If so, what are the dates and transactions? There should
only be 1 and I’d think it would have to be after 8/22. If not, then
you never refunded the double-charge in August and you need to do it
immediately.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

I only show three credits over the last 6 months:

06/10 MCHOST KELOWNA BC -35.00
06/10 MCHOST KELOWNA BC -35.00
07/01 MCHOST KELOWNA BC -35.00

If the fourth refund you’re referring to is after August 22nd of this
year, then I never received that one for some reason and you need to
investigate why. I have just checked all statements for the past 6
months and current activity on the card and have still never received
the one month credit I began requesting on August 26th.