MCHost Sucks

 Geek  1 Response »
Nov 222005
 

MC Host, my current web hosting company, has the worst customer service on the planet. I’ve had multiple problems with them over the past couple of years and my irritation with them has just about pushed me past the pain of moving 5-10 sites to another host. I’ve been having billing problems with them on and off for the past couple of years and the most recent problem has dragged on now for three months.

But don’t take my word for it, here’s the exchange I’ve been having with them for the last 6 months courtesy of their own “support” desk. I’d read it again, but I’ll start crying. The only edits are to remove transaction numbers, credit card numbers or other sensitive info. Enjoy.

Ticket Details
Billing Problems
ID: FQU-xxxxx-xxx
Status: customer-reply
Priority: unassigned
Opened: Mon Jun 6 2005 09:53AM
Last Msg: Mon Nov 21 2005 08:42PM
Due: Tue Nov 22 2005 08:43AM

Mon Jun 6 2005 09:52AM by xxxxxxxxx@xxxxxx.rr.com
IP: 216.201.187.82

I’ve been billed 3 times since 4/2/2005. There should only be 1 charge
in that time period. My current credit card statement has three monthly
charges from MC Host.

Here’s the charges:

05/25/2005 05/26/2005 Sale MCHOST (Services and Merchandise) $35.00

05/11/2005 05/12/2005 Sale MCHOST (Services and Merchandise) $35.00

04/29/2005 05/01/2005 Sale MCHOST (Services and Merchandise) $35.00

Please credit back two of the charges. There should only be one charge
for May. Just for history, the two prior charges for April and March
are here and are correct.

04/02/2005 04/05/2005 Sale MCHOST (Services and Merchandise) $35.00

03/10/2005 03/11/2005 Sale MCHOST (Services and Merchandise) $35.00

This is the third time in the past two years that MC Host charged me an
extra monthly fee. Please respond and credit the charges this week. If
I do not hear back from you this week, I’ll dispute the charges.

===[ Support Category]===
Category: Billing Issues

Mon Jun 6 2005 12:23PM by support@mchost.com
Tim,

are all these charges on the same credit card? If yes, please let us
know the first four and last four digits and i’ll assign the issue to
our billing department for you who will refund the transaction for you.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Mon Jun 6 2005 01:52PM by xxxxxxxxx@xxxxxx.rr.com
Yes, all of these are on the same credit card. The first four digits are xxxx and the last four digits are xxxx.

Tue Jun 7 2005 11:05AM by support@mchost.com
Assigning ticket to billing department for update.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Fri Jun 10 2005 04:46AM by support@mchost.com
We’ve looked up the transactions for you and refunded the two charges below:

25/05/05 09:09AM
29/04/05 07:46AM

Our sincere apologies for the inconvenience caused, we’ll ensure that this doesn’t happen again.

Best Regards,
MCHost Customer Service

(Note: To update this ticket, please log into your Account Manager).

Thu Jun 23 2005 01:35PM by xxxxxxxxx@xxxxxx.rr.com
Thank you for refunding the extra charges, but it appears that I’m still being double-charged each month.

For June, there are now two charges:

06/05/2005 06/07/2005 Sale MCHOST (Services and Merchandise) $35.00

06/21/2005 06/22/2005 Sale MCHOST (Services and Merchandise) $35.00

So, not only do you need to credit back one of the charges for June,
you also need to fix whatever is going in your system that’s causing me
to be billed twice a month instead of once a month or I’ll be writing
this same e-mail again next month.

Whatever is going wrong appears to have started in April, happened
again in May and now again in June. It looks like March was the last
month where I was only charged once. You’ve got the whole history in
this support thread starting with my first request on June 6th.

Please let me know the status of the credit and that you’ve fixed it so that this will not happen again.

Thanks.

Fri Jun 24 2005 01:57AM by support@mchost.com
Just
to keep you updated, the ticket is assigned to our billing department
who will take care of this in the morning when they’re in. They will
then look up the transactions for you and refund any incorrect charges
to resolve the issue to your satisfaction. Our apologies for the
inconvenience caused and we appreciate your patience.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Fri Jul 1 2005 10:34AM by support@mchost.com
We have refunded this for you, please see our merchant refund confirmation attached below for your bank:

Transaction Type: Refund
Result: Approved
Order ID: mvt1935477319
Reference Number: 660448550015430010

Response Code: 027 ISO Code: 01
Authorization Code: 000000
Message: APPROVED * =
Transaction Time: 10:33:16 Transaction Date: 2005-07-01
Amount: 35.00

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Fri Aug 26 2005 11:23AM by xxxxxxxxx@xxxxxx.rr.com
Sigh.

Here we go again. It looks like we made it through July with only one
charge, but I’ve now been charged twice in August. This is now the
third time in the last six months that I’ve had to contact MC Host
about excessive monthly billing.

Here are the charges:

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

I don’t think it’s too much to ask to get you to fix this. I’d like and I think I deserve an explanation.

Do you not have any control over how your billing is conducted. Why
does this keep happening despite my complaints? Aren’t you getting
tired of correcting these? I know I’m getting tired of having to watch
for them and point them out.

I’ve got several sites hosted with you and have been a loyal customer
for many years. Moving those sites to another hosting provider would be
a major hassle for me that I’d like to avoid, but if you can’t stop the
extra billing I may be forced to look elsewhere.

Please credit my card back a single month and provide an explanation as
to why this keeps happening. I personal response from Marc would be
nice.

Thanks,

Tim

Sat Aug 27 2005 12:55PM by support@mchost.com
The
ticket is assigned to our billing department and they will get back to
you as soon as possible. Please be aware that billing is only open 9AM
to 5PM Monday through Friday.

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Tue Aug 30 2005 01:13PM by support@mchost.com
It
appears the incorrect transactions have been refunded by billing
already. We’ll leave the ticket open for a follow-up including refund
codes for your card institution.

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Mon Sep 5 2005 12:15PM by xxxxxxxxx@xxxxxx.rr.com
No, it has not been refunded.

My credit card still shows the two charges in August and I’ve already
got one for September. I’m willing to guess that I’ll have another one
in September in about two weeks.

Once again, I’ve been charged twice in August:

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

One of those should be refunded and it has not been refunded yet.

I’ve now already been charged for September according to my credit card statement:

09/01/2005 09/02/2005 Sale MCHOST (Services and Merchandise) $35.00

If you don’t fix this billing problem before Sept. 22nd, you’ll be refunding another service fee.

Also, the last response was unsatisfactory. I want an explanation as to
why this keeps happening and what will be done to ensure that it
doesn’t happen again.

Wed Sep 7 2005 01:29PM by support@mchost.com
It
does appear they were already refunded, however they make take up to
7-10 days to show up on your card statements. We’ll leave the ticket
open for our billing department.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Tue Sep 13 2005 10:08AM by xxxxxxxxx@xxxxxx.rr.com
Today,
Sept. 13, is 10 business days since the response on Aug. 30 that this
extra charge had been refunded and I still do not see anything on my
credit card account indicating a refund. It’s possible that the refund
will show up today, but I’m understandably skeptical. The last refund
posted to the account is the one mentioned in this thread by the
billing department on July 1.

I also still do not have any assurances from anyone at MC Host that I
will not be double-charged again in a week or so for September.

Mon Sep 19 2005 10:18PM by support@mchost.com
Tim,

we haven’t heard back from you regarding this, can you please confirm if the refund has posted already?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Tue Sep 20 2005 03:17PM by xxxxxxxxx@xxxxxx.rr.com

No. it hasn’t posted. I just checked. I’ve still got two charges for August.

So far, I’ve only got one for September, but I wouldn’t be shocked if another one appears before the end of the week.

You can be assured that you’ll hear from me if it does.

I’d also like to point out that, even though you’re responding, you’ve
still never explained why I continue to be double-charged.

Tue Sep 20 2005 07:52PM by support@mchost.com
The
ticket is assigned to our billing department and they will get back to
you as soon as possible. Please be aware that billing is only open 9AM
to 5PM Monday through Friday.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Mon Sep 26 2005 11:20AM by xxxxxxxxx@xxxxxx.rr.com
It’s
been almost a week now. I still don’t see a refund for that one extra
month, although thankfully I haven’t yet seen a second charge this
month.

What’s the status on this?

Mon Sep 26 2005 01:36PM by support@mchost.com
We
have just confirmed with our merchant bank, the refund has indeed been
sent out and deducted from our bank account and it should post to yours
within 7-10 business days of the above refund date.

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Fri Oct 14 2005 09:45AM by xxxxxxxxx@xxxxxx.rr.com
Ok.
It’s now October 14th. Even if you meant 7-10 business days from your
last repy, September 26th, I should’ve seen this refund by now. It
should’ve appeared by Monday at the latest and it’s now Friday.

I still do not see it.

Sat Oct 15 2005 12:50PM by support@mchost.com
Tim,

regarding the refund that was previously refunded to you, how long did that take to post to your account?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Sat Oct 15 2005 03:04PM by xxxxxxxxx@xxxxxx.rr.com
They
showed up on my account the day that they were posted here. So, the two
refunds on 6/10 that you mention in this support ticket show posted on
6/10. The single refund you mention on 7/1 was posted to my account on
7/1. I still do not see the refund for the last double-charge in August.

This is the only time you haven’t posted the transaction information
when you notified me of the refund. Note on the 7/1 refund that you
gave me reference numbers and dates. I’ve got nothing like that for
this last one and it still hasn’t appeared as of today.

Tue Oct 25 2005 06:25AM by support@mchost.com
Tim,

the refunds do indeed show as issued on our end and have been deducted
from our merchant account, as previously stated. Do you have a contact
number of your banking branch where we may contact them with the refund
numbers for them to try and capture them this way?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Tue Oct 25 2005 08:10PM by xxxxxxxxx@xxxxxx.rr.com
Ok. Let’s be sure we’re all talking about the same thing here.

Here’s the history according to my bank records and the past history of this thread.

I was double-charged in April and May.

05/25/2005 05/26/2005 Sale MCHOST (Services and Merchandise) $35.00

05/11/2005 05/12/2005 Sale MCHOST (Services and Merchandise) $35.00

04/29/2005 05/01/2005 Sale MCHOST (Services and Merchandise) $35.00

04/02/2005 04/05/2005 Sale MCHOST (Services and Merchandise) $35.00

You credited back one charge each in April in May and responded on 6/10 that you had done so. Here they are on my statement:

06/10 MCHOST KELOWNA BC -35.00
06/10 MCHOST KELOWNA BC -35.00

At this point we’re ok. All has been refunded.

But then I was double-charged in June and notified you on 6/23.

06/05/2005 06/07/2005 Sale MCHOST (Services and Merchandise) $35.00

06/21/2005 06/22/2005 Sale MCHOST (Services and Merchandise) $35.00

You replied on 7/01 that the extra charge in June had been refunded and it appeared on my statement.

07/01 MCHOST KELOWNA BC -35.00

Now, at this point again, the account is in balance and we’re square.

I notified you on August 26th that I had yet again been double-charged in August.

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

Someone responded 4 days later saying that the charge appeared to
already have been refunded without my intervention. This seems odd,
since I’ve had to contact you first for every time in the past and
every time in the past you’ve posted information about the refund.
We’ve now had 5 exchanges, each with you assuring me that the charge in
August had been refunded and each time my assurance that I see
nothing of the sort.

Since the refunds have worked without too much trouble in the past, I’m left to believe that:

1) you’re confused and referring to the old refunds that occurred prior to August.

2) you’re looking at a refund sometime in August in your records, but your merchant account never refunded the money

All I know is that I do not have the money. I have no reason to
mistrust my credit card company and I have every reason to mistrust the
information that you’re giving me.

Do you have refunds dated other than 6/10 and 7/1 in the last 6 months?
If so, what are the dates and transactions? There should only be 1 and
I’d think it would have to be after 8/22.

If you’re looking at a refund from August or September, kindly send me
the date and any other transaction information. You’ve done it in the
past, simply look at this thread.

I really think I deserve some compensation after this ordeal. How about
a month free? I’d really like to avoid moving all of my sites to a new
hosting company, but this debacle and your past record are really
forcing me to consider it.

Thu Nov 3 2005 01:21PM by support@mchost.com
The
ticket is assigned to our billing department and they will get back to
you as soon as possible. Please be aware that billing is only open 9AM
to 5PM Monday through Friday.

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Mon Nov 14 2005 01:46PM by xxxxxxxxx@xxxxxx.rr.com
Three weeks now since the last correspondence from the billing department and I responded the same day. Nothing.

What horrible service. And the status of this ticket is marked as
resolved? It’s not resolved. I’ve responded in a timely manner and
clearly stated the problem and the solution with all supporting
information. You’ve known about this billing problem since Aug. 26th
when I first notified you and still I haven’t seen a refund. It’s been
nearly three months. Really, this is just ridiculous.

Tue Nov 15 2005 11:32AM by support@mchost.com
Tim,

our apologies, there are too many different responses/transaction dates
posted in this ticket to get a clear picture, which ones are the
refunds you’ve received and which ones not?

Best Regards,

MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Tue Nov 15 2005 08:49PM by xxxxxxxxx@xxxxxx.rr.com
*Smacks forehead in disbelief*

I’ll repost part of what I posted on Oct 25th:

I notified you on August 26th that I had been double-charged in August.

Here are the two charges according to my credit card company:

08/02/2005 08/03/2005 Sale MCHOST (Services and Merchandise) $35.00

08/22/2005 08/23/2005 Sale MCHOST (Services and Merchandise) $35.00

Someone responded 4 days later (Aug. 30th) saying that the charge
appeared to already have been refunded without my intervention. Odd,
since I’ve always had to contact MCHost first when there’s a
double-charge.

We’ve now had at least 5 exchanges, each with someone assuring me that
the charge in August had been refunded and each time my assurance that
I see nothing of the sort on my statement.

All I know is that I do not have the money. I have no reason to
mistrust my credit card company and I have every reason to mistrust the
information that I’ve gotten from MCHost.

Do you have refunds to my account dated other than 6/10 and 7/1 in the
last 6 months? If so, what are the dates and transactions? There should
only be 1 and I’d think it would have to be after 8/22. If not, then
you never refunded the double-charge in August and you need to do it
immediately.

Mon Nov 21 2005 10:27AM by support@mchost.com
We show a total of 4 refunds having been issued to your card, how many of these did you receive?

Best Regards,
MCHost Customer Service
(Note: To update this ticket, please log into your Account Manager).

Mon Nov 21 2005 08:42PM by xxxxxxxxx@xxxxxx.rr.com
My reply on October 25th gave you the transaction information from my credit card. Here it is again.

I only show three credits over the last 6 months:

06/10 MCHOST KELOWNA BC -35.00
06/10 MCHOST KELOWNA BC -35.00
07/01 MCHOST KELOWNA BC -35.00

If the fourth refund you’re referring to is after August 22nd of this
year, then I never received that one for some reason and you need to
investigate why. I have just checked all statements for the past 6
months and current activity on the card and have still never received
the one month credit I began requesting on August 26th.
 Posted by on November 22, 2005 at 7:09 am

Topica can suck it

 Geek  No Responses »
Oct 112005
 

I decided to sign up for the WM3 Announcement Mailing List yesterday afternoon while I was on their site looking for something else. I’d heard of Topica before and may have even been on a list hosted by them in the past. I don’t think I had an opinion on them one way or another, but I do now.

As part of registering for the list, I got one of those affilated offer pages with about 50 checkboxes and offers that you see with some free services (and even pay ones, I’m looking at you, GoDaddy). As is my habit with these sorts of things, I scrolled down to the bottom of the page to find the “No Thanks” button, scanning as I went to make sure that there weren’t any boxes checked by default. I clicked the button and expected to get some sort of completion message. Instead, I got another offer along with a Submit and a Skip button. Skip. And another. Skip. And another. Skip. And another. There must have been 8-10 individual offers in all requiring me to dismiss each one before I was declared complete. Sure, I could’ve just stopped, but it’s human nature to want to be sure that you’re not getting signed up for something you don’t want and they’re playing off of that, forcing you to click over and over again instead of presenting it all on one page (or not at all, but I understand I have to do something for my free service).

Now that I’ve googled Topica, it’s clear they’ve turned into some sort of Internet Marketing Evil Empire. Surely there’s got to be a better alternative for the WM3 people and those who don’t want to be affiliated with these sorts of tactics?

 Posted by on October 11, 2005 at 3:01 pm

Track, track, dig ’em track. Gimme a track and I’ll track you back

 Geek  No Responses »
Apr 152005
 

I’ll give a dollar to the person who can figure out the band and song from which the title is copped. And no, it’s not the frog on Sugar Smacks. Is his name Dig’em Smack?

Since my trackback to his blogging.la post from my last post seems to have failed, I’ll try pinging Wil’s latest post on his own site since he’s got something new installed that’s supposed to keep the good but throw out the bad. Will I go 0-2? Let’s see…

Update: 0-2. Third time’s a charm. Also, note that Mr. Wheaton has now explicitly called attention to Jessica Stover’s post as well. It’s good stuff. Go read it. Now. GET GOING!

 Posted by on April 15, 2005 at 7:46 pm

Cassini-Huygens

 Geek  No Responses »
Jan 142005
 

I haven’t been paying much attention, but the Huygens probe is set to land on Saturn’s biggest moon, Titan, early tomorrow morning. The JPL site has all kinds of cool stuff. I can’t wait to see the images. I need to show all of this to The Boy.

 Posted by on January 14, 2005 at 4:44 am

Busy – Geek addendum

 Geek  No Responses »
Dec 062004
 

It’s been so long and I had so much stuff to mention that I forgot to recount my tale of hard drive woe.

The Monday night before Thanksgiving, I went upstairs to our office to do my usual home e-mail check and found a black screen with a prompt about a non-system boot disk. Upon restarting, I got another ominous prompt and noticed some evil noises coming from my boot hard drive. Sometime between Sunday night and Monday night, the hard drive gave up the ghost, taking at least 5 years of e-mail and all of my contacts with it. Luckily, I store most of my important stuff on another drive, but I left the Outlook .pst in it’s default location on the c: drive. I know I’ve lost at least 10 points of geek cred for not backing up that file, so I’ll give those who are chuckling to themselves and calling me a dumbass a moment to finish…

Done? Good. Moving on. I managed to score a new 120 GB drive from Beast Buy for $40 after rebates and installed almost all of my usual crap this weekend. The next step is to hook the busted drive as a slave into another machine and see if I can recover anything on my own. I hear those disk recovery places are expensive. Anybody have any experience with them?

 Posted by on December 6, 2004 at 4:09 pm

New feeds

 Geek  No Responses »
Nov 042004
 

Thanks to Brennan, I now have RSS 2.0 and Atom 0.3 feeds to replace the default RSS 0.91 feed included with my CMS of choice. Check it out and let me know if anything no workee. It looks like someone’s finally gotten around to implementing Trackbacks for this bad boy as well. More to come…

 Posted by on November 4, 2004 at 6:24 pm

Targeted Web-Ad Amusement

 Geek  No Responses »
Sep 142004
 

I went and checked out a story on CNN today about an altercation between Texas Rangers players and Oakland A’s fans. Apparently, a Rangers reliever, Frank Francisco, threw a chair into the crowd and which broke a woman’s nose after ricocheting off of a male fan who I assume was the intended target. Deplorable behavior by the pitcher, but the amusing thing was the ads that were served up by Overture to go with the story. I’m not sure that everyone will get the same ads. If you don’t, here’s a sampling of the titles that I got: “Correction of Broken Noses”, “Broken Nose Accident Injury Law” and “Settle Your Own Broken Nose Injury Claim”. Gotta love technology.

 Posted by on September 14, 2004 at 3:37 pm

Me, Me, Me, Meme

 Geek  No Responses »
Aug 042004
 

This posting is a community experiment started by Minding the Planet to see how a meme represented by a blog posting spreads across blogspace, physical space and time. It will help to show how ideas travel across blogs in space and time and how blogs are connected. It may also help to show which blogs are most influential in the propagation of memes. The original posting for this experiment is located at: Minding the Planet; results and commentary will appear there in the future.

Please join the test by adding your blog (see instructions, below) and inviting your friends to participate – the more the better. The data from this test will be public and open; others may use it to visualize and study the connectedness of blogspace and the propagation of memes across blogs.

The short GUID for this experiment is: as098398298250swg9e

(this GUID enables anyone to easily search Google for all results of this experiment). Anyone is free to analyze the data of this experiment. Please publicize your analysis of the data, and/or any comments by adding comments onto the original post at Minding the Planet; Note: it would be interesting to see a geographic map or a temporal animation, as well as a social network map of the propagation of this meme.

INSTRUCTIONS

To add your blog to this experiment, copy this entire posting to your blog, and fill out the info below, substituting your own information in your posting, where appropriate.

(Note: Replace the answers below with your own answers)

  1. I found this experiment at URL: http://www.seanbonner.com/blog/archives/000712.php#000712
  2. I found it via “Newsreader Software” or “Browsing or Searching the Web” or “An E-Mail Message”: Browsing or Searching the Web
  3. I posted this experiment at URL: http://www.thechunk.com
  4. I posted this on date (day, month, year): 03 August 2004
  5. I posted this at time (24 hour time): 10:23:58
  6. My posting location is (city, state, country): Austin, TX, USA

OPTIONAL SURVEY FIELDS (Replace the answers below with your own answers):

  1. My blog is hosted by: me, myself and I
  2. My age is: 32
  3. My gender is: Male
  4. My occupation is: software developer
  5. I use the following RSS/Atom reader software: Don’t use one
  6. I use the following software to post to my blog: PhpNuke
  7. I have been blogging since (day, month, year): 19-01-2002
  8. My web browser is: Firefox/Mozilla
  9. My operating system is: Windows XP
 Posted by on August 4, 2004 at 7:23 am

Double hiss to Time Warner

 Geek  No Responses »
Jul 062004
 

Our cable modem is constantly dropping out now. One minute you’ll have a connection and the next minute it’s gone, necessitating a reboot of the router which can’t seem to keep up. I put in another call to Time Warner tech support on Sunday. They’re sending out yet another tech tomorrow afternoon. This one is supposed to do a more in-depth investigation than the one that came out a little over a week ago. I’m hoping that they can resolve it as it’s interfering with work and play. SBC has been trying to woo me with cheaper DSL. If Time Warner doesn’t make me happy, I may be making the switch.

I ended up spending half of the day at Little City using their free wireless connection to VPN into work and get some things done. It’s much closer to home than trekking all the way up to my office. I felt a little out of place with my sad old Dell Latitude among all of those Powerbooks. I suppose someone writing .NET code on a Dell would fit in better at Starbucks, but they don’t have the free Internet. It being the first occasion for me to spend so much time using free wifi in a public place, I was reminded of Chip’s comments on free wifi etiquette. It helps that our babysitter was working the counter, so I don’t feel so bad about spending a lot of time there. Little City, at least, seems to encourage the practice of camping out. They’ve added a fairly long power strip on one wall to allow people to plug-in. It wasn’t very crowded yesterday afternoon either.

We spent the 4th at Andy’s and watched the fireworks from his front yard. We took a fair number of pictures. I’ll update the pic of the week tonight and send out shots to those attendees who requested them.

 Posted by on July 6, 2004 at 11:11 pm

Boo to Time Warner

 Geek  No Responses »
Jun 232004
 

Our Internet access is on the fritz as of sometime yesterday. It’s unclear if it’s the cable modem itself or a problem somewhere in the line between it and Time Warner. The end result is that it’s not maintaining a signal (the sync and ready lights won’t stay lit). In calling for support, I had to re-dial through a busy signal for 5 minutes only to be on hold for another 15 to finally be told that they couldn’t send anyone out until Friday. On top of that, they can’t give a time frame for when the tech will visit on Fridays for some reason. They’re supposed to call the wife’s cell phone 30 minutes before they’re going to come. We’ve had to get the cable line outside the house reconnected in the past due to something cutting into the line. Do squirrels eat coaxial cable?

 Posted by on June 23, 2004 at 7:54 pm
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