May 272003
 

In addition to the crap that RoadRunner is putting me through today, I’ve been battling my hosting provider, MCHost for the past couple of weeks over billing issues. They’ve double-charged me for hosting for January-April. They don’t post a phone number, so I have to go through their web-based support tickets. I must say that their turnaround time and response quality are horrible. Between the service when something goes wrong and the fact that my server was up and down a lot in March, I’m seriously condsidering moving hosting providers back to Avid. They cost more, but it appears that you definitely get what you pay for when it comes to support.

While I’m bitching, I might as well also complain about UnitedHealthcare’s dental insurance. There was a mix up with our enrollment where they originally thought something wasn’t covered, but it was and we had to file the claim ourselves as Mary’s dentist doesn’t file claims (gee, I wonder why?). We’ve gone back and forth with them about 5 times now about what is required for the claim ($1600, I might add). We had the dentist send x-rays. UH claims not to have them in their system even though they “have a record of receiving something”. Getting an insurance company to pay for a legitimate charge in a reasonable amount of time is a nightmare.

I’m really getting fed up with all of this crap. It’s not like I don’t have enough to deal with at work and home without having all this other shit go wrong. Mmmmm…venting.

 Posted by on May 27, 2003 at 11:14 pm
May 272003
 

We were in Dallas for Memorial Day weekend. We returned to find out cable modem out. Tech support decided it was either my modem or the line. The modem is the original one from at least 4 years ago and apparently no longer supported. I brought that one in and traded it for a new one this morning. I’m hoping that fixes the problem. I tried emailing my home account from work when I got here and it bounced telling me that the user account doesn’t exist. I’m on hold now trying to find out what the hell is going on.

Other than the Internet access problems, it was a good weekend. I got to go to the Mavericks-Spurs game on Friday night with my dad. We saw Identity on Saturday night. I give it a B+. We also got some great pictures of the kids in my parents’ pool. I’ll post them as soon as Time Warner decides to fix my access problems.

 Posted by on May 27, 2003 at 8:28 pm